A fully-staffed specialty coffee bar for the Reserve Bank's Kirribilli conference and training campus — built to sit alongside Krema's automatic machine program and match the standard of the delegates, officials and RBA teams who pass through it every day.
The H.C. Coombs Centre is the Reserve Bank's Kirribilli campus for conferences, training and official visits — a working environment where RBA staff, government delegations and corporate guests sit down together, often several times a week. The coffee experience on site should read the same way the harbour view does: considered, and a level above what the same face gets used to walking past on a city street.
Coffee on Cue proposes a fully-staffed specialty bar to complement Krema's automatic machine program — a dedicated barista service for the moments that call for it, alongside the everyday convenience Krema already delivers. It's the same division of labour that works well elsewhere: automatic machines cover volume and always-on access, a staffed bar covers the occasions where quality and hospitality carry the room.
Modelled on 1,200 PAX and 300 cups/day across a Monday–Friday, 8am–4pm service, the numbers below give Krema a fully-costed, ready-to-present solution for the RBA conversation — including the option to scale from one barista to two, so the staffing model can be sized to the Centre's real cadence of conferences and quiet weeks.
For a venue built around hosting, coffee isn't a workplace perk — it's part of how the Centre presents itself to everyone who visits.
Delegations and corporate guests form an impression within minutes of arrival. A barista-crafted coffee at reception or in the dining room sets the tone before the first meeting starts.
Across eleven conference and training rooms, a staffed bar gives event organisers a premium option to build into any program, without extra logistics on their end.
Toggle between a single barista and a two-barista model in the calculator below — sized to a heavy conference week or a quieter one, without renegotiating the deal.
The Bank's own staff at the Centre get the same standard every day — a proper coffee break built into a campus that's often a training posting away from their usual office.
Underpinning our barista service is our custom workplace dashboard. Reserve Bank of Australia will have permanent, ongoing access to this live platform providing total transparency and operational visibility.
Track daily and weekly patterns, peak periods and product preferences to see how teams naturally gather and engage.
Quantify your ROI with clear data on cost savings per cup, productivity uplift and annualised FTE hours returned to the business.
Monitor CO₂ saved, single-use plastic avoided, and cups diverted from landfill. Set custom goals aligned with Reserve Bank of Australia's ESG commitments.
Receive scheduled reports straight to your inbox or download on-demand PDFs for leadership, HR or sustainability teams.
| Service | What's Included | Why It Matters |
|---|---|---|
| Strategic Co-Design | Collaboration on cafe layout, branding, and experience tailored to 122A Kirribilli Avenue, Kirribilli | Aligns with Reserve Bank of Australia's vision for a seamless workplace amenity |
| Premium Coffee Program | High-quality specialty coffee, freshly roasted and served by professional hospitality-led baristas | Establishes a standard that matches the calibre of every delegation and guest hosted on site |
| Best-in-Class Technology | Square POS, self-service kiosks, mobile ordering via QR code, and order display | Enhances convenience, speeds up service, provides real-time tracking |
| Custom Dashboard | 24/7 access to live dashboards providing data transparency and operational control | Clear ROI data for leadership and ESG reporting |
| Fully Managed Service | Baristas trained to Reserve Bank of Australia's hospitality standards with staff familiarity | Turnkey solution that enhances culture and strengthens connections |
| Dedicated Account Manager | Direct partnership for service optimisation and strategic growth | Single point of contact and rapid response for operational shifts |
| Operational Flexibility | Customisable trading hours, staffing, and menu adjustments | Adaptable to changing workplace dynamics |
| Social Calendar | Themed coffee activations aligned with Reserve Bank of Australia's internal calendar | Boosts engagement and creates community moments |
| Sustainability & ESG | Closed-loop waste model, reusable cup system, ESG impact reporting | Supports Reserve Bank of Australia's environmental commitments |
| Monthly Check-Ins | Regular face-to-face meetings to review performance and optimise | Continuous alignment with evolving needs |
Six integrated pillars that power your workplace coffee program. This is what the daily rate delivers.
We recruit, train, and manage all barista staff to ensure consistent standards and seamless daily operations.
The coffee program is curated for the Centre's conference and hospitality setting, matching the standard expected by visiting delegations while staying consistent for the permanent team.
Integrated technology provides visibility into performance and operational insights through a dedicated dashboard.
All coffee equipment and service assets supplied, maintained, and serviced to ensure reliability and uptime.
Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.
The coffee bar as a platform for activations, seasonal experiences, and internal events.
Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.
Best for: offices that want a crowd-pleaser. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist. The safe bet that never disappoints.
Fully managed assets, installed and taken care of by Coffee on Cue.
3-Group Coffee Machine (supplied)
On-Demand Grinder
Integrated Automatic Tamper (under E65S GBW)
Countertop POS System
Select the infrastructure model that suits the Centre. Both options are fully managed and include all equipment.
A fully built-out, permanent barista station integrated into the dining or reception area. Designed to complement the Centre's architecture and create a dedicated hospitality hub. Includes plumbed water, 3-phase power, and bench-mounted equipment.
Ideal for a venue of this scale, where coffee is a daily standard rather than an occasional amenity.
Partners adhere to the Ecovadis industry standard, ensuring your daily coffee supports global sustainability benchmarks.
Every bean traced from origin to ensure ethical sourcing, transparency, and fair trade practices. We align with suppliers who pay above C-market prices.
Ceramic cups and reusable crockery as the default, eliminating single-use waste at the source. We prioritise washable over disposable across every touchpoint.
All waste coffee grounds collected and transported to an energy rejuvenation facility, transformed into green energy. Closing the loop on every cup served.
Our integrated POS technology enables seamless charity fundraising directly through the coffee service. Each event drives engagement while supporting causes that matter.
Trusted by leading organisations in legal, finance, and corporate sectors.
JLL's headquarters at 101 Collins Street is one of Australia's most prestigious commercial addresses. When Workplace Experience Lead Shaun Rogers set out to create genuine connection in their hybrid-first environment, Coffee on Cue became the anchor. What started as a coffee service became a daily ritual and a measurable driver of connection, wellbeing, and office attendance.
Monday attendance was hovering around 80 people in an office built for 300+. Leadership knew the answer wasn't policy, it was experience. The launch of Coffee on Cue in November 2024 became one of the most talked-about initiatives in recent company history.
Leading since founding Coffee on Cue in 2013. Ryan drives innovation, sustainability and strategic partnerships. Your commercial lead.
Your dedicated account partner for service optimisation, strategic growth, and day-to-day communication.
Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.
Every coffee break taken off-campus costs the Bank's own Kirribilli staff time. A barista on site removes the round trip. At scale, that's a material number — on top of the hospitality case for delegates and guests.
Estimates time recovered by keeping coffee on-site. Actual ROI will be higher when attendance lift, retention improvement, and wellbeing gains are included.
Adjust the parameters below to see how pricing scales with your needs.
Your fully managed service, combined into a single daily rate that flexes with the hours you need. Everything below is included:
<150 cups/day = $2.20 • 150-250 = $2.10 • 250+ = $2.00. All beverages including alternative milks. Currently: <150 tier
Weekly Service Schedule
| Day | Active | Head Start | Head Finish | Second Barista | Second Start | Second Finish |
|---|
| Service Fee | Cups on Consumption | Net Cost | |
|---|---|---|---|
| Daily | |||
| Weekly | |||
| Monthly | |||
| Annual |
A structured approach providing stability while allowing flexibility to adapt and grow together.
Initial Term: We propose a 36-month contract, during which we dedicate ourselves to delivering unparalleled coffee services embodying shared values of quality, sustainability, and innovation.
Renewal Option: Following the initial term, an option to renew for a further 36 months, contingent upon mutual satisfaction and successful achievement of predefined service benchmarks.
A summary of the commercial terms for this engagement. The full Managed Service Agreement governs the relationship and is provided alongside this proposal.
Krema engages Coffee on Cue Pty Ltd (ABN 64 624 026 470) to deliver the barista coffee program described in this proposal at the Reserve Bank of Australia's H.C. Coombs Centre, 122A Kirribilli Avenue, Kirribilli NSW 2061, alongside Krema's existing automatic machine service on site.
Initial term of 36 months from go-live. Auto-renews for a further 36 months unless either party gives 60 days written notice prior to renewal.
Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.
All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Site to provide power, water, drainage, and adequate space as specified during install.
Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.
Termination is governed by the full Managed Service Agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.
The complete Managed Service Agreement (MSA), including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.
Submit your details and we will issue the Managed Service Agreement to the email below within 24 hours.
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