A freshly renovated office, a warehouse that runs around the clock, and a team that deserves better than a machine coffee. This sets out how a barista on site from 6am serves every shift, starting with a three-month trial.
Prepared for Miriam Sheehan, General Manager NSW, and Carmen Briggs
Your Yennora site has just come out of a full renovation, and the direction from leadership is clear: give people a reason to spend more of their week on site. Around 90 people work here across three teams, from the load team who start at 10pm, to the drivers who head out between 3am and 10am, to the AM and PM crews on the floor. A cafe at the back of the warehouse was part of the original plan. It came off the list when the renovation ran over budget, and watching the Melbourne cafe sit unmanned for much of the day made a strong case for proving demand before building anything.
That is the gap we fill. We provide the barista, the equipment, the coffee, the milk and the technology, and we run it as a fully managed service. Your team gets a properly made coffee, free of charge, from 6am. You get the experience of an on-site cafe without the fit-out, and a live record of how it is used.
We have structured this as a three-month trial that runs through your peak season. If it works, it continues on a three-year term. If it does not, 30 days' written notice during the trial is all it takes to step away, with no penalty.
Partnering with Coffee On Cue introduces measurable financial advantages by treating coffee as a strategic workplace service.
Employees spend an average of 20 minutes daily on external coffee runs. An in-house service converts this into productive work time, saving thousands of hours annually.
JLL recorded an 18% increase in office attendance following implementation. Premium amenities drive return-to-office through choice, not mandate.
Premium workplace amenities can reduce turnover by up to 25%, strengthening your employer value proposition and signalling investment in your people.
Communal coffee spaces encourage cross-team interaction and spontaneous collaboration. Happier employees are up to 20% more productive (University of Warwick).
Underpinning our barista service is our custom workplace dashboard. Paramount will have permanent, ongoing access to this live platform providing total transparency and operational visibility.
Track daily and weekly patterns, peak periods and product preferences to see how teams naturally gather and engage.
Quantify your ROI with clear data on cost savings per cup, productivity uplift and annualised FTE hours returned to the business.
Monitor CO₂ saved, single-use plastic avoided, and cups diverted from landfill. Set custom goals aligned with Paramount's ESG commitments.
Receive scheduled reports straight to your inbox or download on-demand PDFs for leadership, HR or sustainability teams.
| Service | What's Included | Why It Matters |
|---|---|---|
| Strategic Co-Design | Collaboration on cafe layout, branding, and experience tailored to your Yennora site | Aligns with Paramount's vision for a seamless workplace amenity |
| Premium Coffee Program | High-quality specialty coffee, freshly roasted and served by professional hospitality-led baristas | Establishes a premier destination that rewards office attendance |
| Best-in-Class Technology | Integrated POS, self-service kiosks, mobile ordering via QR code, and order display | Enhances convenience, speeds up service, provides real-time tracking |
| Custom Dashboard | 24/7 access to live dashboards providing data transparency and operational control | Clear ROI data for leadership and ESG reporting |
| Fully Managed Service | Baristas trained to Paramount's hospitality standards with staff familiarity | Turnkey solution that enhances culture and strengthens connections |
| Dedicated Account Manager | Direct partnership for service optimisation and strategic growth | Single point of contact and rapid response for operational shifts |
| Operational Flexibility | Customisable trading hours, staffing, and menu adjustments | Adaptable to changing workplace dynamics |
| Social Calendar | Themed coffee activations aligned with Paramount's internal calendar | Boosts engagement and creates community moments |
| Sustainability & ESG | Closed-loop waste model, reusable cup system, ESG impact reporting | Supports Paramount's environmental commitments |
| Monthly Check-Ins | Regular face-to-face meetings to review performance and optimise | Continuous alignment with evolving needs |
Six integrated pillars that power your workplace coffee program. This is what the daily rate delivers.
We recruit, train, and manage all barista staff to ensure consistent standards and seamless daily operations.
The coffee program is curated to reflect Melbourne's culture while maintaining a consistent, high-quality experience.
Integrated technology provides visibility into performance and operational insights through a dedicated dashboard.
All coffee equipment and service assets supplied, maintained, and serviced to ensure reliability and uptime.
Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.
The coffee bar as a platform for activations, seasonal experiences, and internal events.
Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.
Best for: offices that want a crowd-pleaser. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist. The safe bet that never disappoints.
A rotating specialty beverage tied to what's in season, what's trending, and what your team will actually queue up for. Choose from our seasonal calendar, or nominate a flavour and we'll build it.
Sample from our rotating calendar
Not the only options. Tell us the moment and we'll build the drink. From lunar new year to product launches, exec offsites to grand finals.
Variety is what keeps a coffee bar exciting. A rotating single origin gives your team something new to look forward to, gets people talking, and turns the daily coffee run into a moment worth lingering over. It's the detail your coffee lovers notice, and the reason they keep coming back.
+$0.50 per single-origin cup, charged only when someone orders one.
Corporate catering through our network of approved caterers and bakers, grazing boxes, sandwich platters, rolls and hot meal trays delivered fresh. Order directly through the CoC portal alongside your daily coffee program. One login, one invoice, one delivery partner.
Fully managed assets, installed and taken care of by Coffee on Cue.
3-Group Coffee Machine (supplied)
On-Demand Espresso Grinder
Single Dose Grinder, single origin and decaf
Automatic Tamper
Batch Brew Filter Coffee
Countertop POS System
Paperless barista order display
We recommend starting on a mobile cart: no plumbing or build, ready for the trial, and easy to move once we know where the team gathers. Both options are fully managed and include all equipment.
A self-contained, branded coffee cart that can be positioned anywhere in the building. No plumbing required. Perfect for trials, flexible layouts, or multi-floor service. Can be relocated as your workplace evolves.
Ideal for offices testing the model or needing setup flexibility.
2-group machine: 1x 20A single-phase or 1x 32A three-phase power connection.
3-group machine: 1x 32A three-phase power connection.
Espresso bar: mains water and drainage within reach of the bench.
We confirm placement, power and water together at the site inspection, before go-live.
Partners adhere to the Ecovadis industry standard, ensuring your daily coffee supports global sustainability benchmarks.
Every bean traced from origin to ensure ethical sourcing, transparency, and fair trade practices. We align with suppliers who pay above C-market prices.
Ceramic cups and reusable crockery as the default, eliminating single-use waste at the source. We prioritise washable over disposable across every touchpoint.
All waste coffee grounds collected and transported to an energy rejuvenation facility, transformed into green energy. Closing the loop on every cup served.
Our integrated POS technology enables seamless charity fundraising directly through the coffee service. Each event drives engagement while supporting causes that matter.
Trusted by leading organisations in legal, finance, and corporate sectors.
JLL's headquarters at 101 Collins Street is one of Australia's most prestigious commercial addresses. When Workplace Experience Lead Shaun Rogers set out to create genuine connection in their hybrid-first environment, Coffee on Cue became the anchor. What started as a coffee service became a daily ritual and a measurable driver of connection, wellbeing, and office attendance.
Monday attendance was hovering around 80 people in an office built for 300+. Leadership knew the answer wasn't policy, it was experience. The launch of Coffee on Cue in November 2024 became one of the most talked-about initiatives in recent company history.
Leading the sales team nationally. Paul oversees service design, commercial structure and the long term direction of your program. Your commercial lead.
Your point of contact through the proposal, the trial and the transition to the full term.
Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.
Every coffee break taken outside the building costs you time. A barista in your office removes the round trip. At scale, that's a material number.
Estimates time recovered by keeping coffee on-site. Actual ROI will be higher when attendance lift, retention improvement, and wellbeing gains are included.
Our recommendation is one barista, Monday to Friday, with a shorter Friday when there is no PM team. The schedule below is set that way. A second barista can be switched on for any day, and every figure updates as you go.
Your fully managed service, combined into a single daily rate that flexes with the hours you need. Everything below is included:
<150 cups/day = $2.20 • 150-250 = $2.10 • 250+ = $2.00. All beverages including alternative milks. Currently: <150 tier
Weekly Service Schedule
| Day | Active | Head Start | Head Finish | Second Barista | Second Start | Second Finish |
|---|
Second barista: tick any day to add a second barista, for example 6am to 10am across the morning peak. Each day is billed on a minimum of 6 hours for the head barista and 4 hours for any additional barista. Peak season: service can be extended by up to two hours a day through December, planned with you in advance and billed at the same $60 an hour per barista.
Optional modules to layer onto the service. Tick what's included, pricing for these is confirmed with your account manager as part of the rollout, not charged per cup.
| Service Fee | Cups on Consumption | Total Investment | |
|---|---|---|---|
| Daily | |||
| Weekly | |||
| Monthly | |||
| Annual |
Most vendors give you a machine and a person. We give you a single, fully managed system, four parts that run as one, all owned by us and tuned to your workplace.
People, product, technology and experience move as one service. The four blocks below are how it comes together.
Working towards a soft go-live of Monday 26 October. That date holds once the site inspection confirms the space, power and water are ready.
Three months to prove it, with an easy way out. Three years to make it part of how the site works.
Initial term: 36 months from go-live. The first three months are a trial period.
During the trial: 30 days' written notice is the only requirement to cancel. No penalty and no early termination fee.
After the trial: the remainder of the term is governed by the Managed Service Agreement, which we will work through with you in due course.
Melbourne: we would welcome the chance to look at your Melbourne head office as well. If that goes ahead, we can either align the anniversary dates of both agreements, or bring both sites under one broader agreement, in which case any further benefits or rates would be extended retroactively to Yennora.
A summary of the commercial terms for this engagement. The full Managed Service Agreement governs the relationship and is provided alongside this proposal.
Paramount Liquor engages Coffee on Cue Pty Ltd (ABN 64 624 026 470) to deliver the workplace coffee program described in this proposal at 63 Pine Road, Yennora NSW 2161.
Initial term of 36 months from go-live, the first three months of which are a trial period. Option to renew at the end of the initial term by mutual agreement.
Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.
All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Site to provide power, water, drainage, and adequate space as specified during install.
Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.
During the trial, 30 days' written notice is the only requirement to cancel, with no penalty and no early termination fee. After the trial, termination is governed by the full Managed Service Agreement.
The complete Managed Service Agreement (MSA), including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.
Submit your details and we will issue the Managed Service Agreement to the email below within 24 hours.
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