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Nikon
Workplace Proposal, Nikon Australia, Rhodes

Give the Rhodes reception a reason to stay

A staffed specialty coffee bar in your Rhodes reception, run entirely by Coffee on Cue, for your customers, your team and the events you host.

About 100
People on site a day, including visitors
Level 5
5 Rider Blvd, Rhodes NSW
Flexible
Fully funded or co-funded
The Opportunity

Because a Great Experience Starts with a Great Welcome

Your Rhodes reception already does a lot of work. Customers collect orders from the Click & Collect lockers, browse the display wall and call in to the service centre, and it's where you bring people together for launches and events. With the service centre back in-house this year and the space due to be redesigned, you're looking at how the whole experience can feel more like Nikon. A coffee bar is where you've chosen to start.

We take care of everything behind the bar: the barista, the machine and grinders, coffee, milk, cups, ordering technology and a live dashboard, Monday to Friday, 8am to 4pm. The same barista is there each day, so regulars get known by name and by order. You provide the space and the joinery. Launches, weekend events and after-hours sessions are booked in as extra service days, using the same bar.

Nikon can fund it in full, or set a price for each group, whether that's your team, walk-in customers or VIPs, and whatever's collected at the till comes off your invoice. Where the investment lands depends on your hours, your volume and how you split it, so the calculator further down lets you test those for yourself, weekends included. The first three months are a trial, so you'll have real numbers in front of you before the full term applies.

The Nikon reception at Rhodes
Click and Collect lockers and display wall in the Nikon reception
Needs Analysis

What we heard

You told us
How we respond
01
The reception has been fairly empty since the desk was removed, and you want it to feel more like an experience›
A staffed coffee bar, designed around the space you're planning. It gives people a reason to stop, whether they're collecting an order or here for a service
02
Coffee around Rhodes isn't up to scratch, so people head out for it or bring their own›
Specialty coffee we roast ourselves, made on site by a barista who knows the regulars
03
Cafe hours won't work. You need something that doesn't shut at 2 or 3, plus events, some of them on weekends›
We've started at 8am to 4pm, Monday to Friday, the hours we looked at together. You can add weekends or longer days in the calculator, and we review the hours with you at 30, 60 and 90 days. After-hours events are booked as extra service time
04
You don't want to give every coffee away. Your team might pay one price, customers another, and VIPs nothing›
You set a price for each group, and everything collected at the till comes off your monthly invoice. We'll agree how each group is recognised before go-live
05
You're weighing up paying for a service against finding a small business to run it›
A fair question. With about 100 people a day on Level 5 and no passing trade, an independent operator would need around 95 paid cups a day at full retail, just to cover a barista and equipment. That's why our model is a service fee with no minimum cups, and the equipment stays ours
06
The fit-out is in your scope, and you need to know what the bar requires›
The bench layout and services list are already with you, so your builder can allow for the space. Once your drawings are ready, we'll go through the layout and workflow with you, ideally before the builder is appointed
Concept

How it could look

You told us the space is heading somewhere more heritage-inspired, with wood and warm tones, and that Nikon's colours are yellow and black. Here's one early direction, built from the photos you sent through. It's a concept to react to. The final design is one we'd work through with your team.

Concept image of a coffee bar built into the corner of the Nikon reception at Rhodes
Concept image, rendered for indicative purposes only and subject to change. Final position, layout, finish and joinery to be agreed with your team.

The machine

Stainless steel is our standard finish. If you'd like a custom finish such as Nikon yellow, we're happy to include the spray at no cost. If the service doesn't continue past the trial, there is a cost to return the machine to standard. A custom finish takes longer than our usual six weeks, so it needs deciding when the agreement is signed.

Cups and merchandise

We can help with branded ceramics, takeaway cups and keep cups, for the bar or for you to sell.

Who looks after what

You look after the space, joinery, power and plumbing, filtered water, ice machine, fridges and dishwasher. We supply and maintain the coffee equipment, the POS and everything on the bench.

Measuring Success

What a good coffee bar gives back

For Nikon, it starts with your customers: people who stay a little longer, talk to your team and leave with a better feel for the brand. Sales follow, but they aren't the first measure.

How we'd measure the trial

Before go-live, we'd agree a short scorecard with you, then review it together at the end of the three months.

01

Who's coming

Cups each day for your team, your customers and your VIPs, live on your dashboard.

02

How it feels

Regular sentiment scoring from the people using the bar, so you can see how the experience is landing.

03

What it brings in

The launches, events and visits run through the bar, and who they bring in.

04

What else moves

Anything your service centre already tracks, read alongside the coffee data.

And for your own team

20 min

Enhanced Productivity

Employees spend an average of 20 minutes daily on external coffee runs. An in-house service converts this into productive work time, saving thousands of hours annually.

18%

Increased Office Attendance

JLL recorded an 18% increase in office attendance following implementation. Premium amenities drive return-to-office through choice, not mandate.

25%

Improved Retention

Premium workplace amenities can reduce turnover by up to 25%, strengthening your employer value proposition and signalling investment in your people.

20%

Boosted Morale

Communal coffee spaces encourage cross-team interaction and spontaneous collaboration. Happier employees are up to 20% more productive (University of Warwick).

Technology

Clarity, Connection and Culture in One Simple Dashboard

Underpinning our barista service is our custom workplace dashboard. Nikon will have permanent, ongoing access to this live platform providing total transparency and operational visibility.

What's Included

Everything That's Included

ServiceWhat's IncludedWhy It Matters
Strategic Co-DesignCollaboration on cafe layout, branding, and experience tailored to your Rhodes receptionAligns with Nikon's vision for a seamless workplace amenity
Premium Coffee ProgramHigh-quality specialty coffee, freshly roasted and served by professional hospitality-led baristasEstablishes a premier destination that rewards office attendance
Best-in-Class TechnologyIntegrated POS, self-service kiosks, mobile ordering via QR code, and order displayEnhances convenience, speeds up service, provides real-time tracking
Custom Dashboard24/7 access to live dashboards providing data transparency and operational controlClear ROI data for leadership and ESG reporting
Fully Managed ServiceBaristas trained to Nikon's hospitality standards with staff familiarityTurnkey solution that enhances culture and strengthens connections
Dedicated Account ManagerDirect partnership for service optimisation and strategic growthSingle point of contact and rapid response for operational shifts
Operational FlexibilityCustomisable trading hours, staffing, and menu adjustmentsAdaptable to changing workplace dynamics
Social CalendarThemed coffee activations aligned with Nikon's internal calendarBoosts engagement and creates community moments
Sustainability & ESGClosed-loop waste model, reusable cup system, ESG impact reportingSupports Nikon's environmental commitments
Monthly Check-InsRegular face-to-face meetings to review performance and optimiseContinuous alignment with evolving needs
Core Operating Model

The Coffee on Cue Operating System

Six integrated pillars that power your workplace coffee program. This is what the daily rate delivers.

01

Staffing & Hospitality

We recruit, train, and manage all barista staff to ensure consistent standards and seamless daily operations.

02

Experience Design

The coffee program is curated to reflect Nikon's brand and culture while maintaining a consistent, high-quality experience.

03

Technology & Infrastructure

Integrated technology provides visibility into performance and operational insights through a dedicated dashboard.

04

Equipment & Assets

All coffee equipment and service assets supplied, maintained, and serviced to ensure reliability and uptime.

05

Program Management

Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.

06

Engagement & Experience

The coffee bar as a platform for activations, seasonal experiences, and internal events.

Our Coffee

The Blend for Your Office

Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.

Best for: offices that want a crowd-pleaser. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist. The safe bet that never disappoints.

Components40% Okapa, Papua New Guinea
40% Mantiqueira de Minas, Brazil
20% Alto Palomar, Peru
Decaf always availableMilk Chocolate, Honey & Marmalade. 100% Colombia.
Classic Blend Elevate Blend

A new drink every month.

A rotating specialty beverage tied to what's in season, what's trending, and what your team will actually queue up for. Choose from our seasonal calendar, or nominate a flavour and we'll build it. Iced drinks need the ice machine in your fit-out.

1
Buzz around the bar
A limited-time drink creates a reason to try it before it's gone.
2
Aligned to your calendar
Weave into cultural moments, ESG days, product launches or team milestones.
3
Priced simply
+$0.50 per specialty cup on top of your standard rate. Only when someone orders it.

Sample from our rotating calendar

Summer
December
Strawberry Iced Matcha
Cold-shaken matcha, house strawberry syrup, oat milk. Refreshing, sharp, photogenic.
Winter
July
Biscoff Latte
Speculoos-spiced syrup, double shot, silk milk. Buttery caramel, gone in a fortnight.
Autumn
October
Pumpkin Spice Latte
Real pumpkin puree, cinnamon, nutmeg, clove. The one that broke the internet, done properly.
Cause
September · R U OK?
Blue Latte
Butterfly pea, white chocolate, oat milk. Every cup donates to Beyond Blue.

Not the only options. Tell us the moment and we'll build the drink. From lunar new year to product launches, exec offsites to grand finals.

Roasted in-house
Single origin, from farm to bar

Add rotating single-origin coffee to the menu.

Variety is what keeps a coffee bar exciting. A rotating single origin gives your team something new to look forward to, gets people talking, and turns the daily coffee run into a moment worth lingering over. It's the detail your coffee lovers notice, and the reason they keep coming back.

1
Variety that draws people in
A new origin on rotation is a fresh reason to visit the bar.
2
The coffee your enthusiasts love
Traceable single-farm beans, roasted in-house. The detail that wins the discerning palate.
3
More engagement, more connection
A talking point that brings the team together over something great.

+$0.50 per single-origin cup, charged only when someone orders one.

Optional Add-On

Guest Roaster Program

A monthly rotation of Sydney's premier local roasters, featuring a dedicated single origin filter coffee via batch brew. Each month highlights a new roaster, keeping the daily coffee experience fresh and engaging.

$250/month + $1.00/cup opt-in program
Filter coffee only (not espresso-based). Adds a filter coffee grinder and Moccamaster batch brewer to your equipment lineup.

Featured Sydney Roasters

Vertue
Veneziano
Allpress
Zest
Maker
Niccolo
St. Ali
Code Black
Market Lane
Axil
Dukes
Inglewood
Good morning
Alex · Level 5
Flat White
Oat · Regular · Classic
Free
Subsidised
Usual order Change size
Ready by
8:47 AM
In 12 min
8:35
8:47
8:55
9:05
*
Smart queue · Slotted between two flat whites and one meeting room order. Held until your arrival ping.
Place order
Also included

Employees order on the way in.

A mobile ordering companion for the whole team. Set a pickup time, our smart queue slots your drink between meeting-room orders and walk-ups so it's ready the second you step out of the lift.

A
Choose your ready-by time
Order on the tram, at the desk, or from bed. Pick 8:35 or 8:47 or whenever suits.
B
Smart queue does the heavy lifting
The algorithm slots your order around meeting-room deliveries and walk-up bursts. Barista gets a smooth rhythm, not a spike.
C
Zero queue at the peak
Your team walks in, coffee's waiting on the pass. No line, no dwell, back to their desk.

Included with the Order Ahead module. No extra per-employee charge. Team logs in with SSO or a QR at the bar.

Order ahead. Pour over.

Meeting room coffee, served on cue. Tap from any boardroom. Drinks land on the table just as the meeting starts.

No need to leave the meeting room or line up
Order from the table. Drinks delivered to the room. Skip the bar entirely.
Zero added operational load
Runners deliver to the room. The app takes the order. No one stuck taking orders or chasing tickets.
Frictionless reporting
Every order direct to your dashboard. By room, team, time.
Order to
NIKKOR Room · Level 5
Tap a drink to add
3 Cart · Deliver 10:14
All Espresso Milk Filter Tea
Pickup at bar Deliver to room
2
Latte in Australian cafe glass
Latte
Oat · Large
Flat white rosetta in ceramic
Flat White
Classic Blend
Cappuccino with advanced latte art
Cappuccino
Full cream
Espresso
Espresso
Double
PLACE ORDER →
The journey

One order. Three ways to receive it.

01 · Order
Tap or scan
From any device in the meeting room, an employee phone, or a QR at the bar. Same experience, one queue.
›
02 · Made
Smart queue routes it
Orders slot between walk-ups so the bar keeps a steady rhythm, not a spike.
›
03 · Received, three ways
At the bar
Ready-notify, walk up, sit down.
Runner to the room
Delivered to the boardroom on time.
Secondary station
Overflow pickup near meeting rooms or another floor.
Every order maps to room, team and time on your dashboard.
Through the Portal · Catering
Catering Ordering

Order Catering Through the Same Portal.

Corporate catering through our network of approved caterers and bakers, grazing boxes, sandwich platters, rolls and hot meal trays delivered fresh. Order directly through the CoC portal alongside your daily coffee program. One login, one invoice, one delivery partner.

Grazing Boxes Sandwich Platters Rolls & Wraps Hot Meals
Grazing box
Grazing
Grazing box
Sandwich platter
Sandwiches
Sandwich platter
Roll platter
Rolls & Bagels
Roll platter
Hot meal tray
Hot Food
Hot meal trays
Included Equipment

World-Class Hardware Included

Fully managed assets, installed and taken care of by Coffee on Cue.

Concept image of the espresso machine, grinders and batch brewer on a bar in the Nikon reception
Concept image, rendered for indicative purposes only and subject to change. Bar position, layout and equipment to be confirmed.
La Marzocco Linea Classic S 3-Group

La Marzocco Linea Classic S

3-Group Coffee Machine (supplied)

Mahlkonig E65S GBW

Mahlkonig E65S GBW

On-Demand Espresso Grinder

Mazzer Philos

Mazzer Philos

Single Dose Grinder, single origin and decaf

Optional. Selected to go with the Single Origin and Guest Roaster programs.

Puqpress automatic tamper

Puqpress

Automatic Tamper

Moccamaster batch brewer

Moccamaster

Batch Brew Filter Coffee

Optional. Selected to go with the Single Origin and Guest Roaster programs.

Point of Sale Terminal

Point of Sale Terminal

Countertop POS System

Bump screen tablet

Bump Screen

Paperless barista order display

Recommended bench layout with dimensions

This layout shows the bar at full capacity. We match the final equipment to your volume.

Infrastructure

Your Service Setup

Select the infrastructure model that suits your workplace. Both options are fully managed and include all equipment.

Permanent Espresso Bar

A fully built-out, permanent barista station integrated into your workplace. Designed to complement the office design and create a dedicated social hub. Includes plumbed water, 3-phase power, and bench-mounted equipment.

Ideal for offices with 100+ staff where coffee is a daily amenity.

Espresso Bar
Sustainability

Our 3R's Approach to Sustainability

Partners adhere to the Ecovadis industry standard, ensuring your daily coffee supports global sustainability benchmarks.

Coffee farm landscape
🌱

Responsible Sourcing

Every bean traced from origin to ensure ethical sourcing, transparency, and fair trade practices. We align with suppliers who pay above C-market prices.

🔥

Reduce Single-Use

Ceramic cups and reusable crockery as the default, eliminating single-use waste at the source. We prioritise washable over disposable across every touchpoint.

♻️

Closed-Loop Practices

All waste coffee grounds collected and transported to an energy rejuvenation facility, transformed into green energy. Closing the loop on every cup served.

Social Impact Calendar

Enabling You to Give Back to Those Who Need It Most

Our integrated POS technology enables seamless charity fundraising directly through the coffee service. Each event drives engagement while supporting causes that matter.

March
International Women's Day
8 March
March
Harmony Week
16-22 March
April
World Health Day
7 April
May
Biggest Morning Tea
22 May
May/June
National Reconciliation Week
27 May - 3 June
July
NAIDOC Week
6-13 July
August
CafeSmart Week
Early August
August
Wear It Purple Day
Last Friday August
September
R U OK? Day
11 September
October
International Coffee Day
1 October
November
Movember
1-30 November
November
White Ribbon Day
25 November
Trusted By

Proven in Enterprise Environments

Trusted by leading organisations in legal, finance, and corporate sectors.

Toyota Financial Services bar
Toyota Financial Services
Level 7, 225 George St, Sydney
JLL
Jones Lang LaSalle
Level 17, 101 Collins St, Melbourne
Cuscal
Cuscal Limited
Level 11, 201 Sussex St, Sydney
Toyota Financial Services, Sydney

A Monday problem turned into a culture catalyst

Monday attendance was hovering around 80 people in an office built for 300+. Leadership knew the answer wasn't policy, it was experience. The launch of Coffee on Cue in November 2024 became one of the most talked-about initiatives in recent company history.

80→180+
Monday attendance
100%
Tue to Thu capacity
60%
Cross-dept interaction
4.5
FTE saved monthly
"Our in-house barista has completely transformed the workplace experience. It's a daily ritual that brings our teams together and makes the office a place people want to be."
Rachelle Tappenden, Workplace Manager, Toyota Financial Services
JLL Australia, Melbourne

Culture infrastructure at the heart of Collins Street

JLL's headquarters at 101 Collins Street is one of Australia's most prestigious commercial addresses. When Workplace Experience Lead Shaun Rogers set out to create genuine connection in their hybrid-first environment, Coffee on Cue became the anchor. What started as a coffee service became a daily ritual and a measurable driver of connection, wellbeing, and office attendance.

5×
Cross-team connections
95%
Wellbeing score
300+
Coffees daily
#1
Ranked benefit
"I couldn't think of an initiative that's gone any better than this. From day one, it has been like working with a best mate."
Shaun Rogers, Head of Workplace Experience, JLL Australia
Your Dedicated Team

The People Behind Your Program

Paul Wanis

Paul Wanis

Head of Sales

Leading the sales team nationally. Paul oversees service design, commercial structure and the long term direction of your program. Your commercial lead.

☕ Soy Flat White
Nicolas Mendez

Nicolas Mendez

BDM, Workplace

Focused on growth and future opportunities with Nikon, from launches and events to what comes next, and alongside you and Michael through the go-live stages.

☕ Flat White
Paul Butera

Paul Butera

Operations Manager, VIC

Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.

☕ Long Black
Your Investment

Straightforward, Predictable, Transparent

Adjust the settings below to see how your investment changes.

Cups are standardised at 6oz at the banded rate shown below. A large (10oz) is +$0.50 per cup.
$680/ day

1. Daily Service Fee

Your fully managed service, combined into a single daily rate that flexes with the hours you need. Everything below is included:

✓ Head & Support Barista Labour
✓ Recruitment & Training
✓ Equipment & Maintenance
✓ Live Dashboard & Reporting
✓ Dedicated Account Manager
✓ Experience Programming
✓ Leave & Continuity Cover
✓ Supply Chain & Deliveries
✓ Compliance & Insurance
✓ Platform & Management
$2.20/ cup

2. Pay Per Cup

<150 cups/day = $2.20 • 150-250 = $2.10 • 250+ = $2.00. All beverages including alternative milks. Currently: <150 tier

Weekly Service Schedule

DayActiveHead StartHead FinishSecond BaristaSecond StartSecond Finish

Minimum shifts: head barista 6 hours, second barista 4 hours. Minimum of three service days a week. Hours are a starting point, and we review them with you at 30, 60 and 90 days.

1 · Subsidy model

Two ways to run it: fully subsidised, where every cup is on Nikon, or a co-payment, where people pay at the till and what's collected comes off your invoice.

Nikon covers 100%
Every cup is on Nikon, for your team, customers and VIPs alike.
$0 /cup at the till
2 · Volume
20PAX: 200800
3 · Add-on modules

Optional modules to layer onto the service. Tick what's included, pricing for these is confirmed with your account manager as part of the rollout, not charged per cup.

Menu Expansion
Technology
Service FeeCups on ConsumptionNet Investment
Daily
Weekly
Monthly
Annual
Service Fee includes

After-hours events and launches. If an event runs while the bar is open, it's part of the regular service, with no extra charge. Events outside your service hours are booked ahead at the same rates. Labour has a 4-hour minimum: that's the time we set aside a barista for, even if the event itself runs shorter, and cups are charged on top as they're served.

The whole ecosystem

Not a coffee machine. A workplace coffee ecosystem.

Most vendors give you a machine and a person. We give you a single, fully managed system, four parts that run as one, all owned by us and tuned to your workplace.

01 02 03 04
One system, four parts
Owned and run by us, end to end. One point of contact, one standard, nothing falling through the gaps.

People, product, technology and experience move as one service. The four blocks below are how it comes together.

12
Workplace sites run this way
2.5M
Cups served
15%
Average attendance lift
01
People
Trained, uniformed baristas, recruited, managed and covered by us.
02
Product
Specialty coffee, a full menu, single origin, seasonal and guest roasters.
03
Technology
Order ahead, smart queuing and a live dashboard on every cup.
04
Experience
A destination on the floor, plus activations that keep it alive.
What is included
Service
Baristas, consumables, maintenance, support
Equipment
La Marzocco, grinders, filter, POS, bump screen
Coffee program
Two blends, single origin, seasonal, guest roasters
Technology
In-room and mobile order ahead, live dashboard
Meeting rooms
Flexible fulfilment, scaled to your peaks
Sustainability
Responsibly sourced, low waste, activations
15%
off event services
Preferred pricing on mobile event activations for your team and clients.
Schedule & Activity Timeline

Proposed Timeline

We've worked back from a March start, and all of these dates are tentative. Our side needs about six weeks from a signed agreement, on the basis that your bench, power and plumbing are ready before we install. A custom machine finish takes longer, so it needs deciding when the agreement is signed.

Wed 11/11/2026
This proposal, and a first taste of the service
When your drawings are ready
Design review: we go through your drawings, bench layout, services and workflow with you, ideally before your builder is appointed
Week of 14/12/2026
Technology scoping: ordering and reporting
Mon 04/01/2027
Agreement requested, commercials confirmed
04/01 to 18/01/2027
Legals
18/01 to 22/02/2027
Mobilisation: assets, suppliers, installation, testing, soft opening
Mon 01/03/2027
Go-live
To Mon 31/05/2027
Three-month trial
Ongoing
Monthly check-ins and performance reviews
Contract Tenure

How the term works

Initial term. 36 months from go-live.

Three-month trial. The first three months are a trial. During it, either of us can end the service on 30 days' written notice, with no penalty. If you've chosen a custom machine finish, the charge to return it to standard still applies. The rest of the term is governed by the agreement.

Renewal. At the end of the term it renews for a further 36 months, unless either of us gives 60 days' written notice.

Certifications & Policies

Certifications

Our Policies

Terms & Acceptance

Headline Terms

A summary of the commercial terms for this engagement. The full Managed Service Agreement governs the relationship and is provided alongside this proposal.

Engagement

Nikon Australia engages Coffee on Cue Pty Ltd (ABN 87 672 602 729) to deliver the workplace coffee program described in this proposal at Suite 501, Level 5, 5 Rider Blvd, Rhodes NSW 2138.

Term & Renewal

Initial term of 36 months from go-live. The first three months are a trial, with 30 days' written notice and no penalty. Auto-renews for a further 36 months unless either party gives 60 days' written notice prior to renewal.

Pricing & Invoicing

Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.

Equipment

All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Nikon Australia provides the space, joinery, power, water and drainage as specified during install.

Service Standards

Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.

Termination

Termination is governed by the full Managed Service Agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.

Full Agreement

The complete Managed Service Agreement (MSA), including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.

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