More than coffee. A proper coffee break for surgeons, nurses, families and everyone in between.
Linacre Private Hospital does a lot in a compact footprint: four theatres, a busy day surgery unit, consulting suites, I-MED radiology and pathology, with activity up around 30% in the past year. On a typical weekday that means 80 to 100 staff on site, around 40 outpatients, and 30 surgical patients, many of them children arriving with a parent or two.
Right now, none of those people can get a good coffee without leaving the grounds. Surgeons can't step out during a list, families sit through procedures with nothing close by, and staff walk to Hampton Street and back on their breaks. The pod machines on site do their best, but they are often mid cleaning cycle right when a coffee is needed. It has come up in staff meetings, in working groups and with your surgeons.
We propose a fully managed coffee window at the front of the heritage house, run on a minimum revenue model. We supply the barista, equipment, coffee, stock and reporting. Everyone pays for their own coffee, and the service starts portable, so there is no plumbing or fit-out spend until the demand is proven.
We set the minimum revenue target together. You help us understand the hours, and we show you exactly how to reach that target from day one. If revenue ever falls short, you simply top up the difference at month end. Our job is to make sure that rarely, if ever, happens.
You tell us the hours and days that work for your hospital. We model the revenue target based on those inputs. The minimum threshold is agreed upfront, with full flexibility to adjust as demand patterns emerge.
From day one, we actively optimise pricing, menu, staffing and staff engagement to drive the service toward the target. Our goal is the same as yours: a self-sustaining coffee service that costs the hospital nothing.
Revenue is tracked weekly against the agreed minimum. If actual revenue falls short in any given month, the difference is simply invoiced to the hospital at month end. Full transparency, no surprises.
We design the model to hit the minimum revenue target from day one. The calculator below shows exactly what it takes, and where volume supports it, the service can run at zero net cost to you.
Revenue is tracked transparently via the live dashboard. Any shortfall against the agreed minimum is invoiced at the end of each month. No surprises, no complexity.
Our dashboard provides full transparency, giving you the data to confidently scale the service.
Month to month after a 3-month minimum trial. Hours and menu are reviewed against real demand and planned ahead with you, so the service fits the rhythm of your theatre lists.
Our minimum revenue operating model comes down to two key components.
To maintain a fully staffed, high quality cafe service without institutional subsidy, the model requires a minimum revenue target of $150 per hour. This is calculated on a weekly basis and translates to an average of 30 coffees (6oz) sold per trading hour.
Our proposed price for a standard 6oz coffee. 10oz (large) is priced at +$2.00 above the base rate. Extras such as alternative milks and double shots attract a +$0.50 surcharge. Priced at or below the Hampton Street cafes, it gives staff and families a good reason to stay on site.
A straightforward breakdown of the purchases needed to hit the minimum revenue target for Linacre Private Hospital, calculated on a weekly basis across all menu items. Move the sliders to test different hours and days.
Based on 200 people on site, $5.00 price per cup (6oz), 6 hours trading per day and 5 days of trading per week:
| Period | Revenue Target | Avg Purchases Needed | Cups Per Head Per Day |
|---|---|---|---|
| Per hour | $150 | 29 | - |
| Per day | $750 | 145 | 0.7 cups/head |
| Per week | $3,750 | 723 | 3.6 cups/head/week |
| Per month | $15,938 | 3,072 | 15.4 cups/head/month |
At $5.00 for a small coffee, we sit at or below the Hampton Street cafes your staff walk to today. For a surgeon between cases or a parent waiting on a child in recovery, the closest coffee is also the easiest choice.
| Venue | Average Price (6oz) |
|---|---|
| Coffee on Cue (Heritage House) | $5.00 |
| Paperboy Coffee Bar (Hampton St) | $5.50 |
| The Hamptons Bakery (Hampton St) | $5.50 |
The best coffee. The closest location. Best value for money.
Alongside coffee, we keep the food offer simple: a small selection of pastries and muesli slices, plus premium sparkling drinks. Every purchase counts. A coffee, a sparkling water or a slice all contribute to the weekly revenue target.
A small, fresh selection that is easy to grab for a parent waiting on a child, or a nurse between patients.
A mixed range of premium, locally sourced drinks for anyone after something other than coffee.
With so many families through the day surgery unit, there is something on the menu for brothers and sisters too.
Six integrated pillars that power the Linacre Private Hospital coffee service.
We recruit, train, and manage all barista staff. Baristas are briefed on the hospital setting, including quick, quiet service near offices and meeting rooms.
The coffee program is curated to reflect Melbourne's specialty culture while maintaining consistency.
Integrated technology provides real-time visibility into revenue performance through a dedicated dashboard.
All coffee equipment supplied, maintained, and serviced by Coffee on Cue to ensure reliability.
Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.
The coffee window becomes a platform for staff engagement through seasonal menus and small activations.
Linacre Private Hospital will have ongoing access to our live platform, with full transparency on revenue performance against the minimum threshold.
Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.
Best for: busy, mixed crowds. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist.
Chosen to run on the kitchenette's existing power, with room to step up if demand grows.
Single-Group Coffee Machine, runs on standard 10A power
Grind-by-Weight Espresso Grinder
Dual-Screen POS System
Leading the sales team nationally. Paul oversees service design, commercial structure and the long term direction of your program. Your commercial lead.
Your dedicated account manager. Nico oversees all workplace partnerships and ensures your program delivers from day one.
Head of Operations (VIC). Paul manages all barista teams, site logistics, and daily service delivery across Victoria.
A 3-month minimum trial, then a month to month agreement.
The trial runs from February to April 2027. That is long enough to cover a full run of elective lists and the April school holidays, when tonsil and dental lists are at their busiest. After the trial, the agreement continues month to month with 30 days' notice either way. If demand doesn't meet expectations, the exit is clear and simple.
A summary of the commercial terms for this activation. The full Activation Agreement governs the engagement and is provided alongside this proposal.
Linacre Private Hospital, part of Ramsay Health Care, engages Coffee on Cue Pty Ltd (ABN 64 624 026 470) to deliver the coffee activation described in this proposal at 12 Linacre Road, Hampton VIC 3188.
A 3-month minimum trial commencing on the agreed go-live date, then month to month with 30 days' written notice by either party.
Minimum revenue model as set out in the Costing Framework section, priced per cup as specified. Reconciled and reported monthly. Payment terms: 14 days from invoice.
Coffee on Cue supplies all equipment, staffing, stock, and consumables. The hospital provides power, water access and the agreed service footprint at no cost to Coffee on Cue.
Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and trader certifications listed in the Certifications section. Compliant with all hospital operating standards.
Termination is governed by the full Activation Agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.
The complete Activation Agreement, including liability, indemnities, confidentiality, brand and photography rights, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.
Submit your details and we will issue the Activation Agreement to the email below within 24 hours.
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