A renewal proposal for the next two years of specialty coffee service. Same coffee, same continuity, with a refreshed bar, mobile Order Ahead, iced coffee on the menu and a live dashboard for the first time.
For the last two years, our team has been part of the daily rhythm at Jemena. 110 coffees a day, 5 days a week, 50 weeks a year. The relationship has been steady, the coffee has been good, and the new ordering kiosks have lifted both throughput and the cup mix. The case study Courtney signed off on tells that story externally; internally, the numbers tell it too.
This proposal sets out the next two years. Same coffee, same Paul Butera and team running it, and a handful of additions: a refreshed stainless bar that finally looks the part, mobile Order Ahead alongside the existing kiosks, iced coffee on the menu, and for the first time a live dashboard giving Simon and the property team transparent visibility on every cup served.
Pricing reflects the actual cost of running the program in 2026 (the Fair Work Annual Wage Review lands a 4.75% labour bump from July 1) plus a modest inflation lift. The two commercial options below sit comfortably under the $250k procurement threshold so the renewal can be approved within property budget without a tender process.
Partnering with Coffee On Cue introduces measurable financial advantages by treating coffee as a strategic workplace service.
Employees spend an average of 20 minutes daily on external coffee runs. An in-house service converts this into productive work time, saving thousands of hours annually.
JLL recorded an 18% increase in office attendance following implementation. Premium amenities drive return-to-office through choice, not mandate.
Premium workplace amenities can reduce turnover by up to 25%, strengthening your employer value proposition and signalling investment in your people.
Communal coffee spaces encourage cross-team interaction and spontaneous collaboration. Happier employees are up to 20% more productive (University of Warwick).
Underpinning our barista service is our custom workplace dashboard. Jemena will have permanent, ongoing access to this live platform providing total transparency and operational visibility.
Track daily and weekly patterns, peak periods and product preferences to see how teams naturally gather and engage.
Quantify your ROI with clear data on cost savings per cup, productivity uplift and annualised FTE hours returned to the business.
Monitor CO₂ saved, single-use plastic avoided, and cups diverted from landfill. Set custom goals aligned with Jemena's ESG commitments.
Receive scheduled reports straight to your inbox or download on-demand PDFs for leadership, HR or sustainability teams.
| Service | What's Included | Why It Matters |
|---|---|---|
| Strategic Co-Design | Collaboration on cafe layout, branding, and experience tailored to 567 Collins Street | Aligns with Jemena's vision for a seamless workplace amenity |
| Premium Coffee Program | High-quality specialty coffee, freshly roasted and served by professional hospitality-led baristas | Establishes a premier destination that rewards office attendance |
| Best-in-Class Technology | Square POS, self-service kiosks, mobile ordering via QR code, and order display | Enhances convenience, speeds up service, provides real-time tracking |
| Custom Dashboard | 24/7 access to live dashboards providing data transparency and operational control | Clear ROI data for leadership and ESG reporting |
| Fully Managed Service | Baristas trained to Jemena's hospitality standards with staff familiarity | Turnkey solution that enhances culture and strengthens connections |
| Dedicated Account Manager | Direct partnership for service optimisation and strategic growth | Single point of contact and rapid response for operational shifts |
| Operational Flexibility | Customisable trading hours, staffing, and menu adjustments | Adaptable to changing workplace dynamics |
| Social Calendar | Themed coffee activations aligned with Jemena's internal calendar | Boosts engagement and creates community moments |
| Sustainability & ESG | Closed-loop waste model, reusable cup system, ESG impact reporting | Supports Jemena's environmental commitments |
| Monthly Check-Ins | Regular face-to-face meetings to review performance and optimise | Continuous alignment with evolving needs |
Six integrated pillars that power your workplace coffee program. This is what the daily rate delivers.
We recruit, train, and manage all barista staff to ensure consistent standards and seamless daily operations.
The coffee program is curated to reflect Melbourne's culture while maintaining a consistent, high-quality experience.
Integrated technology provides visibility into performance and operational insights through a dedicated dashboard.
All coffee equipment and service assets supplied, maintained, and serviced to ensure reliability and uptime.
Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.
The coffee bar as a platform for activations, seasonal experiences, and internal events.
Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.
Best for: offices that want a crowd-pleaser. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist. The safe bet that never disappoints.
A monthly rotation of Melbourne's premier local roasters, featuring a dedicated single origin filter coffee via batch brew. Each month highlights a new roaster, keeping the daily coffee experience fresh and engaging.
Includes: Monthly rotating single origin filter coffee, Mahlkonig EK43 grinder, Moccamaster batch brewer, and roaster curation. Added to your monthly invoice and reflected in the pricing table below.
Featured Melbourne Roasters
Combining modern aesthetics with superior reliability.
3-Group Coffee Machine (supplied)
On-Demand Grinder
Integrated Automatic Tamper (under E65S GBW)
Countertop POS System
Select the infrastructure model that suits your workplace. Both options are fully managed and include all equipment.
A fully built-out, permanent barista station integrated into your workplace. Designed to complement the office design and create a dedicated social hub. Includes plumbed water, 3-phase power, and bench-mounted equipment.
Ideal for offices with 100+ staff where coffee is a daily amenity.
Partners adhere to the Ecovadis industry standard, ensuring your daily coffee supports global sustainability benchmarks.
Every bean traced from origin to ensure ethical sourcing, transparency, and fair trade practices. We align with suppliers who pay above C-market prices.
Ceramic cups and reusable crockery as the default, eliminating single-use waste at the source. We prioritise washable over disposable across every touchpoint.
All waste coffee grounds collected and transported to an energy rejuvenation facility, transformed into green energy. Closing the loop on every cup served.
Our integrated POS technology enables seamless charity fundraising directly through the coffee service. Each event drives engagement while supporting causes that matter.
Trusted by leading organisations in legal, finance, and corporate sectors.
JLL's headquarters at 101 Collins Street is one of Australia's most prestigious commercial addresses. When Workplace Experience Lead Shaun Rogers set out to create genuine connection in their hybrid-first environment, Coffee on Cue became the anchor. What started as a coffee service became a daily ritual and a measurable driver of connection, wellbeing, and office attendance.
Monday attendance was hovering around 80 people in an office built for 300+. Leadership knew the answer wasn't policy, it was experience. The launch of Coffee on Cue in November 2024 became one of the most talked-about initiatives in recent company history.
Leading since founding Coffee on Cue in 2013. Ryan drives innovation, sustainability and strategic partnerships. Your commercial lead.
Your dedicated account partner for service optimisation, strategic growth, and day-to-day communication.
Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.
Every coffee break taken outside the building costs you time. A barista in your office removes the round trip. At scale, that's a material number.
Estimates time recovered by keeping coffee on-site. Actual ROI will be higher when attendance lift, retention improvement, and wellbeing gains are included.
Pricing reflects the actual cost to run the program in 2026 (Fair Work Annual Wage Review labour bump from July 1 + inflation) plus a modest uplift. Both options sit comfortably under the $250k procurement threshold so the renewal can be approved within property budget. Toggle to compare.
| Daily fee (coffee + 1 barista) | $669.00 |
| Daily food fee (22 mini pastries) | $88.58 |
| Daily total | $757.58 |
| Daily fee (coffee + 1 barista) | $779.92 |
| Daily food fee (22 mini pastries) | $103.27 |
| Daily total | $883.19 |
Pricing ex GST. Fair Work Annual Wage Review 2026 applies a 4.75% labour cost increase from 1 July 2026. Y2 (Option A only) carries a 3% CPI uplift. Public holidays and 2-week Dec/Jan shutdown excluded. Additional hour rate held at $110/hr. Bar refresh is a one-time fitout included in the renewal at no separate capex.
A structured approach providing stability while allowing flexibility to adapt and grow together.
Option A. 24-month single term: 1 September 2026 to 31 August 2028. Daily fee $779.92, daily food fee $103.27. Year 2 carries a 3% CPI uplift. Annual revenue $220,798 in Y1 and $227,422 in Y2. Both years under the $250k procurement threshold.
Option B. 12 + 12 month roll: Two consecutive 12-month terms, with the second triggered automatically subject to mutual satisfaction at the 9-month review. Daily fee $765.00, daily food fee $101.30. Annual revenue $216,575 each year. Both years comfortably under the procurement threshold.
Renewal: At the end of either option, a further 24-month renewal can be triggered with a 5% price uplift, consistent with the clause in the current 2024-26 agreement.
Termination: 90 days written notice from either party for material non-performance. Bar refresh equipment supplied by Coffee on Cue remains CoC property; no asset cost to Jemena on exit.
A summary of the commercial terms for this engagement. The full Managed Service Agreement governs the relationship and is provided alongside this proposal.
Jemena Limited engages Coffee on Cue Pty Ltd (ABN 64 624 026 470) to deliver the workplace coffee program described in this proposal at Level 16, 567 Collins Street, Melbourne VIC 3000.
Initial term of 24 months from go-live. Auto-renews for a further 24 months unless either party gives 60 days written notice prior to renewal.
Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.
All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Site to provide power, water, drainage, and adequate space as specified during install.
Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.
Termination is governed by the full Managed Service Agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.
The complete Managed Service Agreement (MSA), including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.
Submit your details and we will issue the Managed Service Agreement to the email below within 24 hours.
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