A renewal proposal for the next two years of specialty coffee service. Same coffee, same continuity, with a refreshed bar, mobile Order Ahead, iced coffee on the menu and a live dashboard for the first time.
This proposal sets out the next chapter. Same coffee, same Coffee on Cue team running it, and a handful of additions: a refreshed stainless bar that finally looks the part, mobile Order Ahead alongside the existing kiosks, iced coffee on the menu, and for the first time a live dashboard giving Jemena and the property team transparent visibility on every cup served.
From day one of the program at 567 Collins, every cup served by Coffee on Cue has contributed value to charity. Three years in, the numbers stack.
Our Elevate Blend introduces a more nuanced profile with fruit-driven notes. For teams that want something with more character and complexity in the cup.
Best for: offices with adventurous palates. Elevate brings specialty cafe energy into the workplace. It sparks conversation, rewards exploration, and signals that your coffee program is a cut above.
Two new categories that build on the existing coffee program without adding food COGS to the picture.
A Square-linked online store, delivered via QR code or link, with orders flowing straight to bump screens at the bar. Same platform we run at Kmart. No app to install.
The existing kiosks stay in place and continue to work as a fast in-person order channel. Mobile sits alongside for team members ordering from their desk or a meeting room. Bump screen tells the barista the drink, the ready time, and who it’s for. Fixed retail pricing you set, integrated into the dashboard.
A live view of the coffee program, no manual reporting. Cups served, cup mix, peak times, repeat customers, food uptake, donation totals for charity.
Included in the renewal for the first time. Permanent access for the Jemena property team, no seat limits, no extra fees.
Leading since founding Coffee on Cue in 2013. Ryan drives innovation, sustainability and strategic partnerships. Your commercial lead.
Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.
Should Jemena wish to relocate the coffee program within 567 Collins during the renewal, two elements are included in scope at no additional charge.
Up to two internal moves of the coffee cart and associated equipment within the building at no additional cost, should the property team wish to shift the program to a different floor or location during the term.
Full workflow and bar design consultation for any new potential site, typically charged as a paid engagement of $5,000 to $15,000. Included at no charge as part of this re-contract.
One-year initial term from 1 September 2026, plus a one-year renewal option triggered by written notice 60 days prior to expiry. Bundled daily fee covers the full service: barista, equipment, coffee, mini pastry program. CPI uplift only on renewal.
| Element | Today | From September 2026 |
|---|---|---|
| Bar | 3 years in, showing wear | New stainless steel with custom Jemena decal |
| Coffee machine | Original install | Visual refresh |
| Cold drinks | Not offered | Counted, wholesale to Jemena at $2.50/unit |
| Ice | Not available | Countertop ice machine |
| Iced beverages | Not on menu | Iced latte, iced chocolate, iced matcha, iced chai, iced long black |
| Catering ordering | Ad hoc, invoice reconciliation | Square catering portal, individual bills at month end |
| Trading hours | 7:30am to 2:30pm | 8am to 3pm (suggested according to utility) |
| Overflow cup rate | $5.50/cup | $3.00/cup |
| Additional barista hour | $110/hr | $60/hr (reduced for goodwill) |
Square-linked online store, orders flow to bump screens at the bar. Existing kiosks continue alongside. No app, no cost, live from Day 1 of the renewal.
Cups served, cup mix, peak times, repeat customers, food uptake, donation totals for charity. Permanent access for the Jemena property team, no seat limits.
Order catering coffees from within the Coffee on Cue platform. Team members request the reference at time of order; individual bills issued at month end. No cost centre coding, no extra portal.
Since 2024 you’ve had a single fixed daily fee covering 110 cups, the barista, equipment and supply. No surprises, one line item on the cost centre, no arguments about scope.
Three years in, that structure has proven itself: 75,537 cups served with zero disputes over what’s in and what’s out. The renewal continues the same bundle logic, the same predictability, and the same procurement-friendly single-invoice discipline.
A $0.50 surcharge on Large drinks applies from the renewal, collected at POS from the individual ordering.
It sits with the team member, not with Jemena. Zero impact on your daily fee, zero change to your monthly invoice. Cost recovery lands exactly where the value does.
| Item | $/day | $/year |
|---|---|---|
| Coffee service bundle 110 cups, 1 barista, 7hr/day, equipment, supply, dashboard | $735.90 | $194,980 |
| Daily pastry program 22 mini pieces rotating across croissants, danishes, muffins, slices | $97.44 | $25,818 |
| All-in daily total | $833.34 | $208,335 |
Arabica C-market futures rose +70% through 2024 on the back of Brazil drought and supply constraints. Roughly double from mid-2024 wholesale.
Cumulative FWC Annual Wage Reviews: +3.75% Jul 2024, +3.5% Jul 2025, +4.75% Jul 2026.
Wholesale dairy prices (ABS Dairy Australia data) have risen roughly 18% since mid-2024 on the back of drought and reduced herd numbers. Alt milk followed suit.
Cups, lids, sundries, packaging, freight. Around 10% higher than 2024 on the back of general CPI (ABS, 3.2% annualised, compounded).
One-year initial term. Renewal for a second year subject to written notice by either party 60 days prior to expiry. CPI uplift on renewal capped at 5%.
All figures ex GST. Trading days: Mon-Fri × 50 weeks (2-week Dec/Jan shutdown). Service hours: 8am-3pm. Service does not run on public holidays. Daily fee includes leave and continuity cover via Paul Butera and the VIC team.
A structured approach providing stability while allowing flexibility to adapt and grow together.
Term: 12 months from 1 September 2026 to 31 August 2027. Renewal option for a further 12 months, exercisable by written notice from either party 60 days prior to expiry. CPI uplift on renewal capped at 5%.
Termination: 90 days written notice from either party for material non-performance. Coffee on Cue retains ownership of the supplied bar and equipment; no asset cost to Jemena on exit.
A summary of the commercial terms for this engagement. The full agreement governs the relationship and is provided alongside this proposal.
Jemena Limited engages Coffee on Cue Pty Ltd (ABN 64 624 026 470) to deliver the workplace coffee program described in this proposal at Level 16, 567 Collins Street, Melbourne VIC 3000.
Initial term of 12 months from go-live. Renewal option for a further 12 months, exercisable by written notice from either party 60 days prior to expiry.
Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.
All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Site to provide power, water, drainage, and adequate space as specified during install.
Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.
Termination is governed by the full agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.
The full agreement, including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.
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