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Workplace Proposal, Gadens Melbourne

Making the office the better choice

A three day a week in-house barista service on Level 12, proposed as a Melbourne concept test for Gadens nationally.

150
Staff on site daily
Level 12
447 Collins Street
Fully subsidised
Free to your people
The Opportunity

A benefit your people use up to three times a week.

Gadens asks people to be in more often than they are not, and leaves each team to work out what that looks like. That is the right instinct, and it means the office has to earn the day rather than mandate it. This proposal treats coffee as a workplace investment and sets it out as one: what is committed, what it returns, and the levers that move both.

Level 12 already has the hard part solved. The Collins Arch fitout gave you a genuine social heart, with the communal tables and the stair connecting eleven through thirteen. What it does not yet have is a reason to gather at a predictable time, or coffee worth crossing the floor for. A barista, on the same three days every week, becomes both.

Across roughly 400 Melbourne staff, the fully subsidised service works out near $356 per head, per year, or about $6.85 a week. Set against an hour of junior fee earner time, it breaks even at around seven minutes saved per person per day. A return trip to a Collins Street cafe is fifteen to twenty. Where a staff contribution is preferred, the calculator below models that in full.

We are proposing Melbourne first, deliberately. Prove it on one floor, measure it properly, and let the results decide what comes next.

The Level 12 servery and breakout at 447 Collins Street
Gadens reception, 447 Collins Street
Needs Analysis

What we heard

Current State
Our Solution
01
A cart one day a week, with the day rotating so more people get a turn.›
A fixed Tuesday, Wednesday and Thursday rhythm. Predictable enough to plan around, which is what turns a treat into a habit.
02
Attendance is guided rather than mandated. Teams set their own days, and most land midweek.›
Coffee on the three days your teams already gravitate to, so the incentive reinforces the pattern instead of fighting it.
03
Level 12 has no accessible plumbing. The catering kitchen is a floor away.›
Stage one runs from tanks. No building works, no landlord approval, no disruption, and fully reversible.
04
Level 13 handles clients and mediations and needs to stay quiet. Level 12 is the hub for all three floors.›
We serve Level 12 only. Your client floor and your catering manager carry on exactly as they are.
05
A decision of this kind needs a cost, a return, and a recommendation that stands up to scrutiny.›
Every number on this page ties to a working financial model, with the variables exposed so the case can be tested rather than taken on trust.
The Options

Two ways to do this

Gadens' original brief was a weekly cart. This proposal sets it beside a permanent three day a week service so the two can be assessed on the same basis. A cart day represents a $1,349 commitment returning four hours of service and up to 150 coffees. A permanent day represents a $950 commitment returning seven hours. The relevant comparison is return per dollar committed, not the daily figure.

Option A

The cart, one day a week

4 hours of service

A barista and a mobile cart arrive, serve for four hours, and pack down. Low commitment, quick to start, and genuinely good for a launch or a one-off moment.

What it can and cannot do
  • Four hours on site, then it packs down
  • The service day rotates from week to week
  • Set up and pack down on every visit
  • Nothing stays on site between visits
Recommended
Option B

Three days, permanently

7 hours of service

A permanent fixture on Level 12, staffed Tuesday, Wednesday and Thursday from 8:30 to 3:30. The same barista, the same place, the same days, every week.

What changes
  • A lower daily commitment than the cart, and three hours longer on the floor
  • Lands on the three days most teams are already in
  • Fixed and predictable, so people plan their week around it
  • Stage one runs from tanks, so no building works are needed
  • Live dashboard, monthly reporting, measurable against attendance
Days of coverage across a working week
Weekly cart
Mon
Tue
Wed
Thu
Fri
Three days permanent
Mon
Tue
Wed
Thu
Fri

A cart reaches only the day it is on site, and if that day moves each week there is nothing to plan around. A permanent service works the other way. The same three days, every week, give people a reason to come in and to be there when their colleagues are. That is how a habit forms.

Side by side
Weekly cart (4 hours) Three days permanent (7 hours)
Daily investment$1,349$950
Service days a year50150
Service hours delivered a year2001,050
Coffees served a year7,50022,500
Investment per hour delivered$337.25$135.71
Investment per coffee$8.99$6.33
Predictable weekly rhythmNoYes
Annual investment$67,450$142,500

Read the two highlighted rows. The permanent service returns 5.25 times the service hours for 2.11 times the annual commitment, which is 60% better value for every hour a barista is on the floor, and 30% better for every coffee served. A cart carries its set up and pack down on every single visit. Installed equipment is committed once and works across 150 days.

Reporting and the live dashboard are included with either option.

Both annual figures are calculated on 50 trading weeks, allowing two weeks for public holidays and shutdowns. Permanent figures are shown at the proposed three day configuration at 150 cups a day, and tie to the calculator further down this page.

Built to scale, proven in stages

Level 12 has no accessible plumbing, so we have designed around it. Stage one runs self-contained within the space as it stands, with no building works and nothing asked of the landlord or the lease.

Once the concept has proven itself, a permanent plumbed fit-out becomes the obvious next step rather than an upfront commitment. The same model scales from three days to five as attendance grows.

Indicative render of the Coffee on Cue bar in place on Level 12 at 447 Collins Street
Indicative render, Level 12.
Stage one

Prove the concept

  • Runs from tanks, so no plumbing is required
  • No building works and no landlord approval
  • No disruption to Level 12 while it is installed
  • Fully reversible if it does not land
  • Measured against agreed success criteria from day one
Stage two

Make it permanent

  • Plumbed in properly once the concept has proven out
  • Triggered by the agreed measures, not by a date
  • Scoped with your building manager at the right time
  • No commitment to stage two until stage one has earned it
Financial Benefits

Quantifiable Returns from Day One

Partnering with Coffee On Cue introduces measurable financial advantages by treating coffee as a strategic workplace service.

20 min

Enhanced Productivity

Employees spend an average of 20 minutes daily on external coffee runs. An in-house service converts this into productive work time, saving thousands of hours annually.

18%

Increased Office Attendance

JLL recorded an 18% increase in office attendance following implementation. Premium amenities drive return-to-office through choice, not mandate.

25%

Improved Retention

Premium workplace amenities can reduce turnover by up to 25%, strengthening your employer value proposition and signalling investment in your people.

20%

Boosted Morale

Communal coffee spaces encourage cross-team interaction and spontaneous collaboration. Happier employees are up to 20% more productive (University of Warwick).

Technology

Clarity, Connection and Culture in One Simple Dashboard

Underpinning our barista service is our custom workplace dashboard. Gadens will have permanent, ongoing access to this live platform providing total transparency and operational visibility.

What's Included

Everything That's Included

ServiceWhat's IncludedWhy It Matters
Strategic Co-DesignCollaboration on cafe layout, branding, and experience tailored to 447 Collins StreetAligns with Gadens's vision for a seamless workplace amenity
Premium Coffee ProgramHigh-quality specialty coffee, freshly roasted and served by professional hospitality-led baristasEstablishes a premier destination that rewards office attendance
Best-in-Class TechnologyIntegrated POS, self-service kiosks, mobile ordering via QR code, and order displayEnhances convenience, speeds up service, provides real-time tracking
Custom Dashboard24/7 access to live dashboards providing data transparency and operational controlClear ROI data for leadership and ESG reporting
Fully Managed ServiceBaristas trained to Gadens's hospitality standards with staff familiarityTurnkey solution that enhances culture and strengthens connections
Dedicated Account ManagerDirect partnership for service optimisation and strategic growthSingle point of contact and rapid response for operational shifts
Operational FlexibilityCustomisable trading hours, staffing, and menu adjustmentsAdaptable to changing workplace dynamics
Social CalendarThemed coffee activations aligned with Gadens's internal calendarBoosts engagement and creates community moments
Sustainability & ESGClosed-loop waste model, reusable cup system, ESG impact reportingSupports Gadens's environmental commitments
Monthly Check-InsRegular face-to-face meetings to review performance and optimiseContinuous alignment with evolving needs
Core Operating Model

The Coffee on Cue Operating System

Six integrated pillars that power your workplace coffee program. This is what the daily rate delivers.

01

Staffing & Hospitality

We recruit, train, and manage all barista staff to ensure consistent standards and seamless daily operations.

02

Experience Design

The coffee program is curated to reflect Melbourne's culture while maintaining a consistent, high-quality experience.

03

Technology & Infrastructure

Integrated technology provides visibility into performance and operational insights through a dedicated dashboard.

04

Equipment & Assets

All coffee equipment and service assets supplied, maintained, and serviced to ensure reliability and uptime.

05

Program Management

Dedicated leadership oversees service delivery, performance monitoring, and continuous improvement.

06

Engagement & Experience

The coffee bar as a platform for activations, seasonal experiences, and internal events.

Our Coffee

The Blend for Your Office

Our Classic Blend is roasted weekly for freshness and balanced with sweetness. Perfect with milk and served black. Over 2.5 million cups served and counting.

Best for: offices that want a crowd-pleaser. The Classic is universally loved, familiar enough for the flat white drinker and refined enough for the black coffee purist. The safe bet that never disappoints.

Components40% Okapa, Papua New Guinea
40% Mantiqueira de Minas, Brazil
20% Alto Palomar, Peru
Decaf always availableMilk Chocolate, Honey & Marmalade. 100% Colombia.
Classic Blend Elevate Blend

A new drink every month.

A rotating specialty beverage tied to what's in season, what's trending, and what your team will actually queue up for. Choose from our seasonal calendar, or nominate a flavour and we'll build it.

1
Buzz around the bar
A limited-time drink creates a reason to try it before it's gone.
2
Aligned to your calendar
Weave into cultural moments, ESG days, product launches or team milestones.
3
Priced simply
+$0.50 per specialty cup on top of your standard rate. Only when someone orders it.

Sample from our rotating calendar

Summer
December
Strawberry Iced Matcha
Cold-shaken matcha, house strawberry syrup, oat milk. Refreshing, sharp, photogenic.
Winter
July
Biscoff Latte
Speculoos-spiced syrup, double shot, silk milk. Buttery caramel, gone in a fortnight.
Autumn
October
Pumpkin Spice Latte
Real pumpkin puree, cinnamon, nutmeg, clove. The one that broke the internet, done properly.
Cause
September · R U OK?
Blue Latte
Butterfly pea, white chocolate, oat milk. Every cup donates to Beyond Blue.

Not the only options. Tell us the moment and we'll build the drink. From lunar new year to product launches, exec offsites to grand finals.

Roasted in-house
Single origin, from farm to bar

Add rotating single-origin coffee to the menu.

Variety is what keeps a coffee bar exciting. A rotating single origin gives your team something new to look forward to, gets people talking, and turns the daily coffee run into a moment worth lingering over. It's the detail your coffee lovers notice, and the reason they keep coming back.

1
Variety that draws people in
A new origin on rotation is a fresh reason to visit the bar.
2
The coffee your enthusiasts love
Traceable single-farm beans, roasted in-house. The detail that wins the discerning palate.
3
More engagement, more connection
A talking point that brings the team together over something great.

+$0.50 per single-origin cup, charged only when someone orders one.

Optional Add-On

Guest Roaster Program

A monthly rotation of Melbourne's premier local roasters, featuring a dedicated single origin filter coffee via batch brew. Each month highlights a new roaster, keeping the daily coffee experience fresh and engaging.

$250/month + $1.00/cup opt-in program
Filter coffee only (not espresso-based). Adds a filter coffee grinder and Moccamaster batch brewer to your equipment lineup.

Featured Melbourne Roasters

Vertue
Veneziano
Allpress
Zest
Maker
Niccolo
St. Ali
Code Black
Market Lane
Axil
Dukes
Inglewood
Good morning
Kate · Level 29
Flat White
Oat · Regular · Classic
Free
Subsidised
Usual order Change size
Ready by
8:47 AM
In 12 min
8:35
8:47
8:55
9:05
*
Smart queue · Slotted between two flat whites and one meeting room order. Held until your arrival ping.
Place order
Also included

Employees order on the way in.

A mobile ordering companion for the whole team. Set a pickup time, our smart queue slots your drink between meeting-room orders and walk-ups so it's ready the second you step out of the lift.

A
Choose your ready-by time
Order on the tram, at the desk, or from bed. Pick 8:35 or 8:47 or whenever suits.
B
Smart queue does the heavy lifting
The algorithm slots your order around meeting-room deliveries and walk-up bursts. Barista gets a smooth rhythm, not a spike.
C
Zero queue at the peak
Your team walks in, coffee's waiting on the pass. No line, no dwell, back to their desk.

Included with the Order Ahead module. No extra per-employee charge. Team logs in with SSO or a QR at the bar.

Order ahead. Pour over.

Meeting room coffee, served on cue. Tap from any boardroom. Drinks land on the table just as the meeting starts.

No need to leave the meeting room or line up
Order from the table. Drinks delivered to the room. Skip the bar entirely.
Zero added operational load
Runners deliver to the room. The app takes the order. No one stuck taking orders or chasing tickets.
Frictionless reporting
Every order direct to your dashboard. By room, team, time.
Order to
Boardroom 2 · Level 18
Tap a drink to add
3 Cart · Deliver 10:14
All Espresso Milk Filter Tea
Pickup at bar Deliver to room
2
Latte in Australian cafe glass
Latte
Oat · Large
Flat white rosetta in ceramic
Flat White
Classic Blend
Cappuccino with advanced latte art
Cappuccino
Full cream
Espresso
Espresso
Double
PLACE ORDER →
The journey

One order. Three ways to receive it.

01 · Order
Tap or scan
From any device in the meeting room, an employee phone, or a QR at the bar. Same experience, one queue.
›
02 · Made
Smart queue routes it
Orders slot between walk-ups so the bar keeps a steady rhythm, not a spike.
›
03 · Received, three ways
At the bar
Ready-notify, walk up, sit down.
Runner to the room
Delivered to the boardroom on time.
Secondary station
Overflow pickup near meeting rooms or another floor.
Every order maps to room, team and time on your dashboard.
Through the Portal · Catering
Catering Ordering

Order Catering Through the Same Portal.

Corporate catering through our network of approved caterers and bakers, grazing boxes, sandwich platters, rolls and hot meal trays delivered fresh. Order directly through the CoC portal alongside your daily coffee program. One login, one invoice, one delivery partner.

Grazing Boxes Sandwich Platters Rolls & Wraps Hot Meals
Grazing box
Grazing
Grazing box
Sandwich platter
Sandwiches
Sandwich platter
Roll platter
Rolls & Bagels
Roll platter
Hot meal tray
Hot Food
Hot meal trays
Included Equipment

World-Class Hardware Included

Fully managed assets, installed and taken care of by Coffee on Cue.

La Marzocco Linea Classic S 3-Group

La Marzocco Linea Classic S

3-Group Coffee Machine (supplied)

Mahlkonig E65S GBW

Mahlkonig E65S GBW

On-Demand Espresso Grinder

Mazzer Philos

Mazzer Philos

Single Dose Grinder, single origin and decaf

Puqpress automatic tamper

Puqpress

Automatic TamperIncluded where operationally required

Coffee on Cue branded mobile coffee cart

Coffee Cart

Branded Mobile Espresso Cart

Moccamaster batch brewer

Moccamaster

Batch Brew Filter CoffeeGuest Roaster Program opt-in

Point of Sale Terminal

Point of Sale Terminal

Countertop POS System

Bump screen tablet

Bump Screen

Paperless barista order display

Infrastructure

Your Service Setup

Select the infrastructure model that suits your workplace. Both options are fully managed and include all equipment.

Permanent Espresso Bar

A fully built-out, permanent barista station integrated into your workplace. Designed to complement the office design and create a dedicated social hub. Includes plumbed water, 3-phase power, and bench-mounted equipment.

Ideal for offices with 100+ staff where coffee is a daily amenity.

Espresso Bar
Sustainability

Our 3R's Approach to Sustainability

Partners adhere to the Ecovadis industry standard, ensuring your daily coffee supports global sustainability benchmarks.

Coffee farm landscape
🌱

Responsible Sourcing

Every bean traced from origin to ensure ethical sourcing, transparency, and fair trade practices. We align with suppliers who pay above C-market prices.

🔥

Reduce Single-Use

Ceramic cups and reusable crockery as the default, eliminating single-use waste at the source. We prioritise washable over disposable across every touchpoint.

♻️

Closed-Loop Practices

All waste coffee grounds collected and transported to an energy rejuvenation facility, transformed into green energy. Closing the loop on every cup served.

Social Impact Calendar

Enabling You to Give Back to Those Who Need It Most

Our integrated POS technology enables seamless charity fundraising directly through the coffee service. Each event drives engagement while supporting causes that matter.

March
International Women's Day
8 March
March
Harmony Week
16-22 March
April
World Health Day
7 April
May
Biggest Morning Tea
22 May
May/June
National Reconciliation Week
27 May - 3 June
July
NAIDOC Week
6-13 July
August
CafeSmart Week
Early August
August
Wear It Purple Day
Last Friday August
September
R U OK? Day
11 September
October
International Coffee Day
1 October
November
Movember
1-30 November
November
White Ribbon Day
25 November
Trusted By

Proven in Enterprise Environments

Trusted by leading organisations in legal, finance, and corporate sectors.

JLL
Jones Lang LaSalle
Level 17, 101 Collins St, Melbourne
Toyota Financial Services bar
Toyota Financial Services
Level 7, 225 George St, Sydney
Cuscal
Cuscal Limited
Level 11, 201 Sussex St, Sydney
JLL Australia, Melbourne

Culture infrastructure at the heart of Collins Street

JLL's headquarters at 101 Collins Street is one of Australia's most prestigious commercial addresses. When Workplace Experience Lead Shaun Rogers set out to create genuine connection in their hybrid-first environment, Coffee on Cue became the anchor. What started as a coffee service became a daily ritual and a measurable driver of connection, wellbeing, and office attendance.

500%
Cross-team connections
95%
Wellbeing score
300+
Coffees daily
#1
Ranked benefit
"I couldn't think of an initiative that's gone any better than this. From day one, it has been like working with a best mate."
Shaun Rogers, Head of Workplace Experience, JLL Australia
Toyota Financial Services, Sydney

A Monday problem turned into a culture catalyst

Monday attendance was hovering around 80 people in an office built for 300+. Leadership knew the answer wasn't policy, it was experience. The launch of Coffee on Cue in November 2024 became one of the most talked-about initiatives in recent company history.

80→180+
Monday attendance
100%
Tue to Thu capacity
60%
Cross-dept interaction
4.5
FTE saved monthly
"Our in-house barista has completely transformed the workplace experience. It's a daily ritual that brings our teams together and makes the office a place people want to be."
Rachelle Tappenden, Workplace Manager, Toyota Financial Services
Your Dedicated Team

The People Behind Your Program

Paul Wanis

Paul Wanis

Head of Sales

Leading the sales team nationally. Paul oversees service design, commercial structure and the long term direction of your program. Your commercial lead.

☕ Soy Flat White
Nicolas Mendez

Nicolas Mendez

BDM, Workplace

Your dedicated account partner for service optimisation, strategic growth, and day-to-day communication.

☕ Flat White
Paul Butera

Paul Butera

Operations Manager, VIC

Leading the operations team across Victoria. Paul oversees daily service delivery, barista management, and site performance.

☕ Long Black
Return on Investment

The coffee pays for itself in productivity before lunch.

Every coffee break taken outside the building costs you time. A barista in your office removes the round trip. At scale, that's a material number.

· 15 minutes saved per off-site coffee trip
· 240 working days per year
· Productivity value based on loaded salary cost
· Excludes retention, attendance, and wellbeing value
Team size200 people
Coffee runs per person per day1.5x
Time per coffee run (minutes)15 min
Average annual salary$120,000
Outside coffee expensed / person / month$0
Coffee currently bought and expensed off-site that an in-house cafe reclaims.
Minutes saved per person per day23 min
Hours recovered per year11,700 hrs
FTE equivalent recovered6.0 FTE
Equivalent productive days1,463 days
Annual productivity value$763k
Outside-office coffee reclaimed / yr$0

Estimates time recovered by keeping coffee on-site. Actual ROI will be higher when attendance lift, retention improvement, and wellbeing gains are included.

Costing Framework

Straightforward, Predictable, Transparent

Adjust the parameters below to see how pricing scales with your needs.

Cups are standardised at 6oz at the banded rate shown below. A large (10oz) is +$0.50 per cup.
$680/ day

1. Daily Service Fee

Your fully managed service, combined into a single daily rate that flexes with the hours you need. Everything below is included:

✓ Head & Support Barista Labour
✓ Recruitment & Training
✓ Equipment & Maintenance
✓ Live Dashboard & Reporting
✓ Dedicated Account Manager
✓ Experience Programming
✓ Leave & Continuity Cover
✓ Supply Chain & Deliveries
✓ Compliance & Insurance
✓ Platform & Management
$2.20/ cup

2. Pay Per Cup

<150 cups/day = $2.20 • 150-250 = $2.10 • 250+ = $2.00. All beverages including alternative milks. Currently: <150 tier

Weekly Service Schedule

DayActiveHead StartHead FinishSecond BaristaSecond StartSecond Finish
1 · Subsidy model
Employer covers 100%
Team drinks free. Maximum participation. Best for culture-anchored programs.
$0 /cup team
2 · Volume
20PAX: 200800
3 · Add-on modules

Optional modules to layer onto the service. Tick what's included, pricing for these is confirmed with your account manager as part of the rollout, not charged per cup.

Menu Expansion
Technology
Service FeeCups on ConsumptionNet Cost
Daily
Weekly
Monthly
Annual
Service Fee includes

Value delivered per employee
Total coffee served at retail value, spread across your team. This is what each employee effectively receives from the program each year.
$0 /employee/yr
Annual Service Cost
$236,640
Annual Productivity ROI
$763,043
Net Annual Benefit
+$526,403
3.2x return on investment
The whole ecosystem

Not a coffee machine. A workplace coffee ecosystem.

Most vendors give you a machine and a person. We give you a single, fully managed system, four parts that run as one, all owned by us and tuned to your workplace.

01 02 03 04
One system, four parts
Owned and run by us, end to end. One point of contact, one standard, nothing falling through the gaps.

People, product, technology and experience move as one service. The four blocks below are how it comes together.

12
Workplace sites run this way
2.5M
Cups served
15%
Average attendance lift
01
People
Trained, uniformed baristas, recruited, managed and covered by us.
02
Product
Specialty coffee, a full menu, single origin, seasonal and guest roasters.
03
Technology
Order ahead, smart queuing and a live dashboard on every cup.
04
Experience
A destination on the floor, plus activations that keep it alive.
What is included
Service
Baristas, consumables, maintenance, support
Equipment
La Marzocco, grinders, filter, POS, bump screen
Coffee program
Two blends, single origin, seasonal, guest roasters
Technology
In-room and mobile order ahead, live dashboard
Meeting rooms
Flexible fulfilment, scaled to your peaks
Sustainability
Responsibly sourced, low waste, activations
15%
off event services
Preferred pricing on mobile event activations for your team and clients.
The ROI
Pays for itself before lunch
See the calculator for time recovered and value per employee.
Schedule & Activity Timeline

Proposed Timeline

We work backwards from your go-live, which stays flexible to suit your transition. The pre-engagement steps run ahead of an eight-week commercial window.

~12 weeks before go-live
Design consultation and equipment review, a design consult for a new fit-out, or an after-hours asset review where existing equipment is being retained
~11 weeks before go-live
Technology scoping session with our Head of Technology: ordering, on-demand routing and reporting workflow
~10 weeks before go-live
Experiential tasting for your decision-makers, so the offering is experienced first-hand
8 weeks before go-live
Contract requested and heads of agreement executed, commercials confirmed
8 to 6 weeks before go-live
Refine legals (2 weeks). MSA executed and vendor engagement confirmed
6 to 1 weeks before go-live
Mobilisation (6 weeks), stepped through:
  1. Procurement of assets
  2. Bench testing of assets
  3. Onboarding suppliers
  4. Installation of equipment
  5. Testing
  6. Soft opening before opening
Go-live
Service opens and optimisation begins
Ongoing
Monthly cadence check-ins and performance review
The tax question

Is this a taxable benefit?

Employer funded coffee, made and consumed on your own premises during a working day, is an exempt property benefit under section 41 of the Fringe Benefits Tax Assessment Act. Coffee and light refreshments provided on site are not entertainment, which the ATO sets out in TR 97/17 and IT 2675.

That exemption carries no dollar cap and no frequency limit. It holds whether we serve you one day a week or five, and it does not rely on the minor benefits exemption, which would not survive a recurring service.

We are not your tax advisers and we would expect yours to confirm the position. We have set it out here so the question does not slow the decision down.

Conditions, all met here
  • Consumed on Gadens premises
  • On a working day
  • By employees
  • Not salary packaged
  • Refreshments, not catering, and no alcohol
Contract Tenure

Partnership Structure

A structured approach providing stability while allowing flexibility to adapt and grow together.

Initial Term: We propose a 24-month contract, during which we dedicate ourselves to delivering unparalleled coffee services embodying shared values of quality, sustainability, and innovation.

Renewal Option: Following the initial term, an option to renew for a further 24 months, contingent upon mutual satisfaction and successful achievement of predefined service benchmarks.

Certifications & Policies

Certifications

Our Policies

Terms & Acceptance

Headline Terms

A summary of the commercial terms for this engagement. The full Managed Service Agreement governs the relationship and is provided alongside this proposal.

Engagement

Gadens engages Coffee on Cue Pty Ltd (ABN 87 672 602 729) to deliver the workplace coffee program described in this proposal at 447 Collins Street, Melbourne.

Term & Renewal

Initial term of 24 months from go-live. Renewal is by mutual written agreement for a further 24 months. There is no automatic renewal.

Pricing & Invoicing

Daily Service Fee and Pay Per Cup as set out in the Investment section. Invoiced monthly in arrears. Payment terms: 14 days from invoice. Pricing reviewed annually with CPI adjustment capped at 5%.

Equipment

All equipment listed remains the property of Coffee on Cue and is supplied for the duration of the engagement. Gadens provides access to power and adequate floor space on Level 12. Stage one is tank fed and requires no plumbing or drainage. Where a permanent bench setup is later agreed, access to water and drainage is scoped with the building manager and confirmed in writing before any works begin.

Service Standards

Service hours and days as agreed in the Investment section. Coffee on Cue carries Public Liability ($20M), WorkCover, and all relevant food handling and certifications listed in the Certifications section.

Termination

Termination is governed by the full Managed Service Agreement, which sets out notice periods, breach and cure provisions, and remedies for both parties.

Full Agreement

The complete Managed Service Agreement (MSA), including liability, indemnities, confidentiality, IP, force majeure, and dispute resolution, is issued separately and forms the binding contract between the parties.

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